Returns & Exchanges

At s.t.o.p. Restaurant Supply, we want to ensure you have the right tools for your kitchen; if you are not completely satisfied, you can return unused items in original packaging within 30 days of purchase.

1

Initiate Your Return

Contact our customer service team with your order number and details of the item you wish to return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Ensure the item is in its original, unprinted outer carton with all manuals and accessories included to avoid a restocking fee.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier to send the package back to our main distribution center.

4

Receive Your Refund

Once our warehouse inspects the returned equipment, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing