Frequently Asked Questions

Everything you need to know about professional-grade kitchenware and home delivery.

Can I purchase from s.t.o.p. Restaurant Supply for my home kitchen?

Absolutely! While we specialize in commercial-grade equipment, our products are perfect for home chefs who want durable, high-quality kitchenware that lasts a lifetime.

What are your shipping rates and delivery times?

We offer competitive shipping rates across North America. Standard orders typically process within 1-2 business days, with delivery times varying based on your location and the size of the equipment.

Do you offer a return policy for unused items?

Yes, we accept returns on most unused, stocked items in their original packaging within 30 days of purchase. Please note that some special-order items or large equipment may be subject to a restocking fee.

Are the products sold online covered by a warranty?

Most of our professional appliances and tools come with manufacturer warranties. Details vary by brand, so please check the specific product page or contact our support team for warranty specifics.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal for a secure and seamless checkout experience.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress in real-time.